Help centre

Support

Response time: within 2 business days

One person reads every message that arrives here — the developer of the app. Write in English or Turkish, whichever is easier for you.

Apps we support

• 33 HORARY — question astrology for Android, currently in closed testing on Google Play. 33horary.com · privacy policy (Turkish)

Reporting a problem

To get a fix as fast as possible, please include:

• the app name and, if you know it, the version (Settings → About in the app, or the Play Store page);
• your device model and Android or iOS version;
• what you did, what you expected, and what happened instead;
• a screenshot or screen recording, if you have one.

Purchases and refunds

In-app purchases in our apps are processed by Google Play, not by us. Refunds and payment issues are handled by Google under the Google Play refund policy. If a purchase did not unlock what it should have, write to us — we will check the app side and help you.

Your data

Each app has its own privacy policy, linked above and on its Play Store page. To ask what data is held about you, or to have it deleted, see Data deletion or email us directly.

Business enquiries

Looking for a studio to build or rescue an app? Write to hello@33globalgroup.com with a short description of the project, the platforms you need and your timeline.